COVID FAQs


Q: Why am I being required to wear a mask?

A:  Eye care requires close contact between staff and patients. This can place both parties at unnecessary risk for infection if precautions are not taken.The mask provides an extra measure of protection from spreading the Coronavirus.  Reports from many sources indicate that between 25 - 50% of people with COVID-19 are asymptomatic and unaware they have the virus.  We choose to follow the guidelines from the CDC for health care facilities.  All staff and visitors who enter our facility will be required to wear a protective mask unless specific criteria are met (see next question).  

Q: What if I can’t or don’t want to wear a mask?

A: We will carefully consider your request to not wear a mask if you have a valid medical condition that supports your request. We are requiring that you notify us at the time that you are scheduling an appointment of your intent to not wear a mask. This is so that our staff can safely prepare for your visit.  Under no circumstance will we allow contact between our staff and any visitor that jeopardizes our safety or yours. 

* If your refusal to wear a mask is related to your belief in freedom of choice, please understand that we will exercise our freedom to refuse service to you. 

Q: What if I don’t have a mask and gloves? Am I able to still make an appointment?

A: Yes, we have a supply of gloves and masks for our guests who do not have access to them.

Q: My glasses are broken. When can you fix them?

A: We are presently requiring an appointment for all repairs and adjustments of glasses. We request that you call or text us prior to making the appointment to describe the problem. Photos of the glasses in their current condition will be very helpful. If it appears that we can repair the glasses we will ask you to drop them off. Please place your glasses in a plastic sealable bag. We will come to your car to take them in for repair. Depending on the problem we will either ask you to wait for the repair in the car or give you a time to return for pickup. If your glasses are under warranty we will make every effort to order and replace the defective part(s). 

Q: Am I going to be dilated?

A: It depends on your unique circumstances. It will depend on whether you have any underlying conditions like diabetes, retinal conditions, unexplained blurred vision, glaucoma, and cataracts. In many cases we can skip a dilated exam by using our  advanced wide angle retinal camera.

Q: When can I come in to look for glasses?

A: We are making appointments for glasses stylings. Please call or text our office to schedule an appointment. 

Q: Why do I have to make an appointment for glasses?

A: Social distancing guidelines require that we plan for a reduced number of staff and customers in our facility at any given time.  We want to ensure that your visit with us is safe and productive. Masking requirements will be loosened for our customers in the eyewear gallery so that they can feel confident that they have selected a great pair of glasses.  

Q: I don’t have a sitter for my kids. What should I do?

A: We are allowing a limited number of patients in our facility at any given time to meet social distancing guidelines. We are currently able to make an appointment for one child accompanied by a parent. Depending on scheduling availability we may be able to accommodate both a parent and a child or two siblings together for visits at the same time. Otherwise, if your children are not being seen, please do not bring them with you.

Q: I don’t want to fill out history forms electronically.  What now?

A:. We have converted our paperwork to be submitted electronically.  This way we can be prepared for your visit ahead of time to see you immediately and ensure that your visit is productive, efficient and safe. If you do not have access to a computer we can make arrangements to interview you by phone prior to your visit.  

Q: What should I expect when I arrive at the office? 

A: We request that you call or text us when you arrive for your visit. Our front door is locked; you will now enter through a side door in our parking lot. You will be accompanied to a screening room where we will take your temperature with a no-touch digital thermometer, ask a short series of screening questions, supply you with a mask if you need one, and ask you to wash your hands. We will then accompany you immediately to the exam or testing room. 

Q: Why are you taking my temperature and asking me about COVID-19?

A: Several of our staff have family members who are in high risk categories for this virus. This means that they are part of the group who are most at risk for developing the most severe form of this disease. We do not want to put ourselves or our families at unnecessary risk for acquiring this infection.

Q: What precautions are you taking to stop the spread of COVID-19?

A: We have established protocols that ensure the safety of our staff and their families as well as everyone who visits our facility.  This includes:

  • Expanded hours of service to follow social distancing guidelines  and allow extra time time for disinfection between patient visits 
  • Screening for Coronavirus upon entry to the building for all staff and visitors.
  • Strict disinfection protocols are in place to ensure that all areas of the building  are  safe for occupancy throughout the day,  from opening to closing time. 
  • All testing equipment and instruments have been disinfected prior to each use. 
  • Staff and patients have personal protective equipment (PPE) during their time in office.
  • All eyeglass frames and surfaces have been disinfected prior to display. After anyone handles a frame they are once again cleaned and disinfected before going on display. 

Q: Is it safe to wear contact lenses at this time?

A: Although there are risks associated with contact lens wear, they can be safely worn if you follow normal hygiene practices when handling them. See these links for further information on safe contact lens practices:  Contact lens wear during COVID-19  from the American Optometric Association and Healthy Contact Lens Wear and Care from the CDC.  

  • Always wash your hands with soap and water prior to handling contact lenses.
  • Always clean, rinse and disinfect your lenses with approved contact lens products recommended by your doctor. 
  • Always store your lenses in a clean contact lens case. Replace the case often.
  • Always follow the manufacturers  lens replacement schedule. Don’t stretch it!
  • Avoid wearing your contact lenses overnight.
  • Stop wearing your contact lenses if you are sick
  • Remove your contact lens  immediately and call your eye doctor if your eye becomes red, painful, light sensitive, or if your vision becomes blurred.  These are the signs of a potentially sight-threatening eye infection. 

Q: I believe I am at higher risk developing COVID-19. Should I still come in for an exam?

A: We are setting aside times for people who are at greater risk for developing the most serious forms of COVID-19.  See this link for more information.  People who are at Higher Risk for Severe Illness.  If you have concerns about this you can call or text us to discuss finding ways to help you address your concerns. Please inform us if any of the following apply to you:

  • Are age 65 and older
  • Reside in a nursing home or long-term facility
  • Are immunocompromised from  cancer treatment, smoking, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV/AIDS, and prolonged use of corticosteroids and other immune weakening medications)
  • Have diabetes, heart disease, asthma, chronic lung disease, kidney or liver disease. 
  • Are front-line health care workers

Q: Can I still get my new frames fitted when picking them up?

A: We can schedule an appointment to adjust and deliver your glasses to you. Otherwise, we do curbside pickups, and you can schedule an appointment for an adjustment if necessary. Call or text to schedule an appointment for an adjustment.

Contact Us

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Location

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Hours of Operation

**OFFICE CLOSED 9/14-9/21 FOR STAFF TRAINING**

Cudahy Office

Monday:

9:00 am-5:00 pm

Tuesday:

9:00 am-7:00 pm

Wednesday:

9:00 am-5:00 pm

Thursday:

9:00 am-5:00 pm

Friday:

8:00 am-3:00 pm

Saturday:

8AM-1PM 2nd and 3rd Saturdays/Month

Sunday:

Closed